1. Shipping Information

Order Processing

Once your order is placed, you'll receive an order confirmation email. When your order ships, we'll send you a shipping confirmation email with tracking information so you can follow your package.

Shipping Times

We ship within the United States only. In-stock orders are typically delivered within 2–5 days, including processing.

Exact delivery estimates are provided at checkout and may vary depending on your location, shipping method, and carrier.

Please note that delivery estimates are not guaranteed. Unexpected carrier delays, weather conditions, or other circumstances outside our control may affect delivery times.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.

Any applicable shipping promotions or free shipping offers will be reflected in your order total.

2. Our 30-Day Return Guarantee

We understand that sometimes you may change your mind about a purchase. That's why we offer a 30-day return guarantee on eligible unopened Hormoona products.

You can request a return within 30 days of receiving your order.

To qualify for a refund, products must meet the following conditions:

• Pouches must be unopened and unused.
• The original top seal of each pouch must remain completely intact.
• Products must be in their original packaging and in resalable condition.
• Your return request must be submitted within 30 days of delivery.
• You must contact our customer support team and receive return authorization before sending any products back.

Opened, partially used, or unsealed pouches are not eligible for a refund under our 30-day return guarantee.

Our promotional first-order guarantee is available once per customer, household, address, and payment card. Eligible unopened products from subsequent orders may be returned under our standard return policy below.

Your statutory consumer rights remain unaffected.

3. Returning Multiple Pouches or Bundles

If you purchased multiple pouches, including through one of our bundle offers, you can return any or all eligible unopened pouches.

Each returned pouch must be unopened, unused, and have its original top seal intact.

You do not need to return your entire order to receive a refund for eligible unopened pouches.

Buy 2, Get 1 Free Bundles

For Buy 2, Get 1 Free orders, the refund amount is calculated based on the number of eligible unopened pouches returned.

Each pouch is assigned an equal share of the total bundle purchase price.

For example, if you purchased a three-pouch bundle for $77.97, each pouch has a refund value of $25.99.

A 15% restocking fee and an $8 return label (shipping) fee will be deducted from your eligible refund. See section 5 for details.

Only pouches that meet our return conditions and pass inspection are eligible for a refund.

4. How to Request a Return

If you'd like to return an eligible product, please follow these steps.

1. 1

   Contact our customer support team

   Email us at hello@hormoona.com within 30 days of receiving your order.

   Please include your order number, the number of pouches you'd like to return, and the reason for your return.

2. 2

   Receive your return instructions

   Our team will review your request and provide return instructions, including a Return Merchandise Authorization (RMA) number and a prepaid return shipping label.

   Please do not send products back without receiving authorization first.

3. 3

   Ship your eligible products

   Once your return is approved, please ship your products within 14 days.

   Make sure all returned pouches remain unopened and that their original top seals are intact.

   Please use the prepaid return label we provide. The $8 label fee is deducted from your refund at the end, together with the 15% restocking fee.

4. 4

   Receive your refund

   Once your return arrives, our fulfillment team will inspect the products to confirm that they meet our return conditions.

   Approved refunds will be processed within 10 business days of inspection and issued to your original payment method.

   Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.

5. Restocking & Return Shipping Fees

For standard returns, the following conditions apply:

• 15% restocking fee: applied to the refund value of the pouches you return.
• $8 return label (shipping) fee: applies once per approved return request, regardless of how many eligible pouches you return. We provide the prepaid return label.
• Both fees are deducted from your refund at the end, after your return has been received and inspected.
• Original shipping charges are non-refundable.
• Refunds are issued only for eligible products received and approved by our fulfillment team.

For example, if you return one eligible pouch with a refund value of $25.99: $25.99 − $3.90 restocking fee (15%) − $8 return label fee = $14.09 refunded.

If your return is due to an error on our part, such as receiving an incorrect or defective product, these fees will not apply.

Any fees or deductions will be applied only where permitted by applicable law.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains the wrong product, we're here to help.

Please contact hello@hormoona.com as soon as possible, preferably within 7 days of delivery.

Include your order number, a brief description of the issue, and photographs of the affected product and packaging, where possible.

Our team will review your request and arrange an appropriate replacement or refund.

If the issue is due to an error on our part:

• You will not be charged a restocking fee or return label fee.
• We will cover any required return shipping costs.
• You will not be required to return the product unless our team specifically requests it.

The standard unopened-product return restrictions do not limit your rights to remedies for defective, damaged, or incorrect products.

7. Lost, Missing, or Undeliverable Packages

Lost in Transit

If your tracking information has not updated for 10 business days, please contact our customer support team.

We'll contact the shipping carrier and investigate the status of your package.

If your package is confirmed lost, we'll arrange an appropriate replacement or refund at no additional cost to you.

Marked as Delivered but Not Received

If your tracking shows that your package was delivered but you cannot locate it, please check your delivery location, mailbox, and any secure areas where packages may have been left.

You may also want to check with household members or neighbors.

If you still cannot locate your package, contact us as soon as possible, preferably within 14 days of the reported delivery date.

We'll help you investigate with the carrier and file a claim. Our responsibility ends once the carrier confirms delivery to the address provided at checkout, so replacements or refunds for packages confirmed as delivered are at our discretion, except where required by law.

Refused or Undeliverable Packages

Please double-check your shipping address at checkout. We are not responsible for orders delivered to, or returned from, an incorrect or incomplete address provided by the customer.

If a package is refused, not collected, or returned to us as undeliverable because of an incorrect or incomplete address, we'll contact you once it arrives back at our fulfillment center. You can choose to:

• Have it reshipped: we'll send it again once you confirm the correct address and pay a new shipping charge.
• Receive a refund: for the eligible unopened products, minus the original shipping charges, the 15% restocking fee, and an $8 return shipping fee.

If we don't hear back from you within 14 days of contacting you, we'll process the refund minus these charges.

If a package is returned because of a carrier error or damage in transit, we'll arrange an appropriate replacement or refund at no additional cost to you.

Any fees or deductions will be applied only where permitted by applicable law.

8. Subscription Orders & Renewals

If you have an active Hormoona subscription, you can manage or cancel your subscription before your next scheduled renewal.

To avoid an upcoming charge, please make any changes before your next billing date.

Once a renewal order has shipped, it cannot be canceled retroactively. However, eligible unopened products may still be returned under our standard return policy.

Returning Subscription Orders

• Return requests must be submitted within 30 days of delivery.
• Pouches must be unopened, unused, and have their original top seals intact.
• You may return one or multiple eligible unopened pouches.
• The 15% restocking fee and the $8 return label fee apply to standard voluntary returns and are deducted from your refund.
• Refunds are processed after the returned products have been inspected and approved.

Subscription renewals are not eligible for the promotional first-order guarantee, but they remain eligible for standard unopened-product returns.

We'll send subscription renewal reminders before upcoming charges so you have the opportunity to review, modify, or cancel your subscription.

9. Additional Return Conditions

To ensure that all returns are handled fairly and consistently, please keep the following in mind.

• Return authorization: Contact our support team before sending products back. Unauthorized returns may experience processing delays.
• Product condition: Pouches must be unopened, unused, and have their original top seals intact to qualify for a voluntary refund.
• Partial returns: You may return individual eligible unopened pouches from a multi-pouch order or bundle. Your refund will be calculated based on the purchase value allocated to the products returned.
• Refund method: Approved refunds are issued to the original payment method used at checkout.
• Refund processing: Refunds are processed within 10 business days after your return has been received, inspected, and approved.
• Free gifts: If your order included complimentary products or promotional gifts, our team may require the associated gifts to be returned when processing a full promotional-order refund.
• Consumer rights: This policy describes Hormoona's voluntary return guarantee. Nothing in this policy excludes or limits any non-waivable rights you may have under applicable consumer protection laws, including rights relating to defective, incorrect, or misrepresented products.

10. Need Help With Your Order?