Privacy Policy

Legal

Privacy Policy

Last updated: February 26, 2026

1. Introduction

Hormoona Ltd OOD (“Hormoona,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit hormoona.com or make a purchase from us.

Data Controller: Hormoona Ltd OOD, 57 Cherkovna St., office 15, Sofia 1505, Bulgaria.

2. Information We Collect

a) Information You Provide

  • Name, email address, shipping and billing address, and phone number
  • Payment information (processed securely by Shopify Payments — we do not store your card details)
  • Account credentials (if you create an account)
  • Communication and marketing preferences
  • Customer support correspondence

b) Information Collected Automatically

  • IP address
  • Browser type and version
  • Operating system
  • Referring URL
  • Pages visited and time spent on our site
  • Device identifiers
  • Cookies and similar technologies (see Section 5)

3. How We Use Your Information

We use the information we collect to:

  • Fulfill and manage your orders
  • Process payments securely
  • Send order confirmations and shipping updates
  • Provide customer support
  • Send marketing communications (only with your consent)
  • Improve our website, products, and services
  • Detect and prevent fraud
  • Comply with legal obligations

Legal Bases (GDPR): We process your personal data based on contract performance (to fulfill your orders), legitimate interest (to improve our services and prevent fraud), consent (for marketing communications), and legal obligation (tax and regulatory compliance).

4. Information Sharing

We may share your personal data with the following categories of third parties:

  • Shopify — our e-commerce platform and payment processor
  • Shipping carriers — to deliver your orders
  • Analytics providers — Google Analytics (anonymized data)
  • Email marketing platform — with your consent, to send marketing communications

We never sell your personal data. We may disclose information if required by law, regulation, or legal process, or to protect our legal rights.

5. Cookies & Tracking

We use the following types of cookies:

  • Essential cookies — Shopify session management and cart functionality (required for the site to work)
  • Analytics cookies — Google Analytics (with your consent)
  • Marketing cookies — only if you explicitly opt in

You can manage your cookie preferences through your browser settings. Our site respects “Do Not Track” browser signals.

6. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

7. Children’s Privacy

We do not knowingly collect personal data from children under 16 (as required by GDPR) or under 13 (as required by COPPA). If we learn that we have collected personal data from a child, we will delete it promptly.

If you believe a child has provided us with personal data, please contact us at admin@hormoona.com.

8. Data Security & Retention

We implement industry-standard security measures, including SSL/TLS encryption, to protect your personal data during transmission and storage.

  • Order data — retained for as long as necessary to fulfill orders and comply with legal obligations (typically 5 years for tax and accounting purposes)
  • Marketing data — retained until you unsubscribe
  • Account data — retained until you request deletion

9. Your Rights (GDPR)

If you are located in the European Union or European Economic Area, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data (“right to be forgotten”)
  • Restrict processing of your data
  • Data portability — receive your data in a structured, machine-readable format
  • Object to processing of your data
  • Withdraw consent at any time

To exercise any of these rights, email us at admin@hormoona.com. We will respond within 30 days. You may also lodge a complaint with your local data protection authority.

10. Your Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and why
  • Request deletion of your personal data
  • Opt out of the sale of personal data (note: we do not sell your data)
  • Non-discrimination for exercising your privacy rights

To exercise these rights, email us at admin@hormoona.com.

11. International Data Transfers

Your data may be processed in Bulgaria (EU) and through Shopify’s servers in Canada and the United States. For transfers of personal data outside the EU/EEA, we rely on Shopify’s Standard Contractual Clauses and other approved legal safeguards to ensure your data is adequately protected.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Material changes will be communicated to you via email.

Your continued use of our site after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Hormoona Ltd OOD

57 Cherkovna St., office 15
Sofia 1505, Bulgaria

Email: admin@hormoona.com

For GDPR inquiries, you may also contact our data protection point of contact at the same email address.

© 2026 Hormoona Ltd OOD. All rights reserved.