Shipping Policy
Shipping Policy
Last updated: May 15, 2026
We know waiting on something you ordered for your wellbeing feels different than waiting on a sweater. We pack carefully, ship quickly, and keep you posted at every step.
How long does delivery take?
Our standard shipping window is 4–8 business days, broken down as follows:
- Processing time — within 24 hours. Once your order is placed, we confirm it, do a final quality check on your sticks, and pack it up.
- Delivery time — 3–7 business days. From our warehouse to your door. Exact transit depends on your location.
Orders placed after 12pm EST on Fridays, or on weekends and public holidays, begin processing the next business day.
Tracking your order
Once your order ships, you’ll receive an email with a tracking number and a link to follow its journey. You can also check the status of any order at any time by logging into your account at hormoona.com.
Where we ship
We currently ship across the United States and the European Union. If your country isn’t available at checkout yet, sign up for our email list — we’ll let you know the moment we open shipping to your region.
Shipping costs
Shipping rates are calculated at checkout based on your delivery address and order weight. We offer free shipping on qualifying orders — your cart will automatically show whether you qualify.
Subscription orders ship at the same rate as one-time orders, with the same free-shipping thresholds.
Customs, duties, and taxes
For shipments inside the EU, all duties and applicable VAT are included in your order total — no surprises at the door. For shipments outside the EU, the recipient is responsible for any local customs duties, import taxes, or handling fees charged by their country.
Address accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us because of an undeliverable address, we’ll reach out to arrange reshipment at the customer’s expense.
Missing or late packages
If your tracking says “delivered” but you haven’t received your order, please:
- Check with neighbours, household members, or your building manager.
- Look around your delivery location (porch, side door, mailroom, parcel lockers).
- Contact your local carrier with the tracking number.
If your package still hasn’t appeared 3 business days after the delivery notification, email us at admin@hormoona.com. We’ll work with the carrier to locate it or send a replacement.
If your order is taking longer than the expected 4–8 business day window, please allow up to 3 additional business days before contacting us — carrier delays do happen, especially during peak seasons.
Damaged on arrival
If your order arrives damaged or with missing sticks, please email admin@hormoona.com within 7 days of delivery, including photos of the package and contents. We’ll replace or refund at our cost — see our Refund Policy for full details.
Storing your sticks once they arrive
Our blend is shelf-stable, but for the freshest taste and longest potency, we recommend bringing your package indoors promptly after delivery, especially in summer. Store the pouch in a cool, dry place out of direct sunlight, and reseal between uses.
Contact
Questions, missing packages, or anything else shipping-related: admin@hormoona.com. We reply within 2 business days, Monday to Friday.
Hormoona Ltd OOD
57 Cherkovna St., office 15
Sofia 1505, Bulgaria
VAT: BG208463867
Email: admin@hormoona.com